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    Old Meter Switch-Off Delayed to Avoid Disruptions for Hundreds of Thousands of Households

    June 18, 2025 Business No Comments4 Mins Read
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    The transition from the legacy Radio Teleswitch Service (RTS) meters to modern alternatives has been pushed back due to concerns surrounding fuel poverty and the potential impact on households reliant on these outdated systems. The UK Government has officially announced an indefinite delay in the switch-off of RTS meters, which were initially slated to cease operation by June 30. This decision aligns with the calls from fuel poverty advocates who highlighted the risks associated with abrupt disconnections, particularly for vulnerable populations who depend on these meters for heating and hot water.

    In a statement made by the Department for Energy Security and Net Zero, officials have now indicated that the approach will involve a “cautious and targeted phase-out” of the RTS meters. This implies that instead of a sudden cessation, suppliers will roll out a gradual switch-off process. This phase-out will be undertaken on a smaller scale, with households and businesses affected by the changes being notified well in advance, allowing them ample time to prepare for the transition.

    The urgency of this issue has been underscored by existing statistics. As of the previous month, nearly 314,000 households in the UK were still relying on RTS meters, with a significant portion located in Scotland. The imminent switch-off of their power source could have resulted in serious consequences: either cutting off their heating entirely or locking it into a constant state of operation. These older systems, which have been operational since the 1980s, use longwave radio frequencies to toggle between peak and off-peak energy rates, and they are increasingly becoming outdated with the advancement of technology.

    Historically, suppliers have been tasked with transitioning customers to smart meters, yet the pace of replacements has not kept up with the initial timeline. In many cases, those affected have received stark warnings about potential disruptions to their daily lives. Energy consumers minister Miatta Fahnbulleh expressed relief that thousands of households would not face an abrupt service disruption by the month’s end. Her department will work on a plan to ensure a smooth transition for those still using these legacy meters.

    Advocates for fuel poverty awareness, such as Simon Francis from the End Fuel Poverty Coalition, lauded the government for recognizing the issue but insisted that a well-outlined strategy for the phased transition was indispensable. Calls have been made for transparency regarding which regions will be impacted and when, as well as assurances that consumers will maintain uninterrupted access to heating and hot water during the changeover. Francis emphasized the necessity of establishing clear goals that guarantee no households would incur higher bills as a result of the switch.

    The UK’s energy regulator, known as Ofgem, responded positively to the revised strategies, reiterating the importance of consumer protection in this transition. They highlighted ongoing discussions with suppliers to ensure that critical requirements will be fulfilled before any area completely loses its RTS signal. Charlotte Friel from Ofgem reinforced the urgency of replacing these aging meters and urged affected consumers to engage with their providers promptly to ensure they receive adequate assistance during this transformation.

    As of now, installation rates of new energy meters have significantly increased, shifting from a mere 1,000 installations per month to about 1,800 per day. Ned Hammond, the deputy director of Energy UK, stressed how vital it was to sustain this momentum and facilitate consumer engagement to expedite appointments prior to the phase-out of RTS meters.

    In conclusion, the strategic delay in the switch-off of RTS meters presents an opportunity for a more organized transition to modern energy management systems, ensuring that thousands of vulnerable households maintain access to essential services while adapting to new technologies. The proactive approach adopted by the government and energy regulators aims to secure a more sustainable energy future, free from the threats posed by outdated infrastructure.

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